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Got questions about your orders, returns, or boutique services? We have put together a comprehensive list of our most common enquiries to help you shop with complete confidence and ease.
Frequently Asked QuestionsHow Can We Help You?
Orders & Local Pick Up
How does Free Local Pick Up work?
For free local pickup, simply apply the local pickup code at checkout. Once your order is processed, we will contact you directly to arrange a specific day and time to collect your purchases at Summer Porches Boutique. We want you to get your items as quickly as possible, so please ensure you provide your best contact information during checkout.
What information do you collect when I place an online order?
When you purchase from our online store, we collect your name, billing address, shipping address, phone number, and credit card information. This data is strictly used to securely process and ship your order efficiently.
Returns & Exchanges
What is your return policy?
We want you to be absolutely delighted with your purchases. If for any reason you are unhappy, please call us within 3 days of receiving your order to let us know you will be returning an item.
All returns must be made within 10 days of receipt, and all merchandise must be in its original, unaltered condition. Please return the package to us prepaid, accompanied by your sales receipt, and ideally insured for safety. Once we receive and inspect the merchandise, we will issue a credit back to the original credit card used for the purchase.
Can I exchange an item or get store credit?
Yes! All exchanges must be returned to us within 10 days of receipt of your merchandise to qualify for an exchange or store credit. Just like standard returns, items must be in their original condition, shipped prepaid, and include your official sales receipt.
Can I return or exchange sale items?
No. All sale items are sold as final. We do not issue refunds, exchanges, or store credits for any items purchased on sale.
Shipping & Privacy Policies
What should I do if my merchandise arrives damaged?
We carefully pack every single order following strict guidelines established by UPS and USPS. Once a package leaves our boutique, we cannot control how it is handled by the carrier.
If an item is occasionally damaged during transit, please notify us immediately so we can file a claim with the shipper. **Please DO NOT dispose of the damaged merchandise or its packaging** unless we explicitly instruct you to do so. Disposing of the items or packing materials without our authorization may void your damage claim, and no credit or replacement can be issued.
Is my personal information secure with you?
Absolutely. We deeply respect your privacy. Whether you reach out to us via our online contact form or complete an order on our shop, your personal data is kept completely secure. We never share or sell your information to outside companies or third parties.